Design Policies

Copyrights

Delux Designs (DE), LLC does not tamper with nor edit other designer’s or artists’ graphic designs. Designs created through Delux Designs (DE), LLC are original custom graphic designs in which we do not copy other designer’s or artists’ creations. DE logos placed on graphic designs created through Delux Designs (DE), LLC should not be removed, cropped out, nor altered at any time. Graphic designs created by Delux Designs (DE), LLC are prohibited from being tampered, altered or edited once completed for client. Graphic Designs created through Delux Designs (DE) should not be copied or re-used unless specified by client and designer.

Communication

All communication to and from Delux Designs (DE), LLC during graphic design orders is done through email addresses deluxds@yahoo.com, deluxds@gmail.com, and info@deluxds.com. We also have a phone option in which texting is permitted to check on the status of graphic design orders. All communication done between designer (Delux Designs (DE), LLC) and client is kept confidential from the public and shall not be posted on any social media website including Facebook, Twitter, Pinterest, Instagram, Snapchat, TikTok, Threads, YouTube, and/or Tumblr or any other public forums or social networking chat rooms.

Ordering Process

  1. To place a graphic design order, an order form or an email must be sent to info@deluxds.com, deluxds@yahoo.com, or deluxds@gmail.com, a phone call must be made to (803) 619-3725, or an online order form must be emailed to DE stating the design service needed.
  2. All clients placing graphic design services from Delux Designs (DE), LLC are required to fill out our order forms to confirm to begin graphic design orders.
  3. Proof copy of graphic design services are provided once the design is completed and any deposits required are paid in full beforehand. Proofs of graphic design services through Delux Designs (DE), LLC are not to be promoted nor posted on any websites or social media websites including Facebook, Twitter, Pinterest, Instagram, Snapchat, Threads, TikTok, YouTube, and/or Tumblr or any other public forums or social networking chat rooms. Watermarks on graphic designs are removed once full payments by client is confirmed.
  4. Alterations for design work previously done through Delux Designs (DE), LLC require a $10 USD fee if needed after more than two (2) weeks, fourteen (14) days after the graphic design service project has been completed.

Payment

All payment transactions for graphic design services through Delux Designs (DE), LLC are done with Paypal or CashApp by Square. Cash payments are not accepted for Graphic Design orders. We will not meet in person for payment transactions for design orders, all payments are to be sent electronically through one of the payment process systems provided. All graphic design orders require a non-refundable deposit upfront before any design work is completed and sent by Delux Designs (DE), LLC. Payments for graphic design services are required to be paid in full by a week, or five (5) days after the completion date of the design. After twenty-one (21) days, and payment is not made in full for graphic design services ordered, the design turns into the property of Delux Designs (DE), LLC and is subject for use of promotions and advertising, along with re-sale by Delux Designs (DE), LLC as a Premade Design option on our website. All prices for graphic design services are subject to change. Payments for rush orders must be completed in full before any graphic designs are completed and require an additional $25 USD fee. Delux Designs (DE), LLC does not accept payments via phone, we don’t not have access to your financial information as we use third parties for payment transactions to keep your private information confidential.

Photography

The client must own the rights of usage for any photography or imagery submitted with graphic design services through Delux Designs (DE), LLC. Small, unclear, blurry, pixelated and low resolution photography or imagery will not be accepted for graphic design services through Delux Designs (DE), LLC.

Printing

Printing services are available upon request for select graphic design services through Delux Designs (DE), LLC. Pricing information provided for graphic design services does not include printing service fees.

Alterations

Alterations, or changes, for design orders are permitted at any time needed. Each order receives one (1) alteration for free. Any additional alterations needed acquire a $10 USD fee per alteration, or change, for print graphic design services needed or requested. Any additional alterations needed for website designs acquire an additional cost but vary per request. Altered designs will not be sent over until alteration payment has been made in full. All website alteration costs must be paid in full before any alterations, or changes, begin.

Promotions and Advertising

All graphic designs created by Delux Designs (DE), LLC are subject to advertisement for promotional usage on the following websites:

No graphic designs commissioned through Delux Designs (DE), LLC will be used for re-sale of merchandise and products.

Refunds

There are no refunds nor exchanges for graphic design services provided through Delux Designs (DE), LLC. Cancellations of graphic design orders can be made only before the designing process has begun.

Exchanges

Exchanges are permitted for graphic design orders but are extremely limited. Exchanges are not permitted once payment has been made for a design order and the design has already been emailed over to you (the client or buyer) without a watermark proof on it. Exchanges can only be done for graphic design orders that match in cost or price. Exchange credits are permitted for later use. Exchange credits can only be used for new design orders and cannot be applied to other services or other current orders including alterations for previous designs.

Rush Orders

Rush orders for graphic design services through Delux Designs (DE), LLC have a 48-hour turnaround time and are available upon request. Payments for rush order graphic designs are required to be paid in full before any designs are completed and require an additional $25 USD fee.

Turnaround Time

Turnaround times for all graphic design services vary based on the length of time it takes to complete. Turnaround times for graphic design services are subject to change. Graphic design services for event promotions must be ordered three (3) weeks prior to the event date. Business days/week include Monday through Friday. Business days do not include Saturday and Sunday and they do not include any major holidays. Major holidays include Martin Luther King Jr. Day, Valentine’s Day, St. Patrick’s Day, Easter, Mother’s Day, Memorial Day, Father’s Day, Juneteenth, 4th of July, Labor Day, Halloween, Thanksgiving, Christmas Eve/Day and New Years Eve/Day.

Websites: 1-3 business weeks
Event Flyers: 3-4 business days
Logos: 8-10 business days

Operating Schedule

Delux Designs (DE), LLC operating hours and days are as follows below. All operating hours are on Eastern Standard Timing. No graphic design services will be accepted nor completed during any major holidays including New Years Eve, New Years Day, Martin Luther King Jr. Day, Valentine’s Day, St. Patrick’s Day, Easter, Mother’s Day, Memorial Day, Father’s Day, Independence Day (4th of July), Labor Day, Halloween, Thanksgiving, Christmas Eve and Christmas Day.

Monday: 12am until 11:59pm EST
Tuesday: 12am until 11:59pm EST
Wednesday: 12am until 11:59pm EST
Thursday: 12am until 11:59pm EST
Friday 12am until 11:59pm EST
Saturday: CLOSED
Sunday: CLOSED

If there are any questions regarding this design policy, you may contact us using the information below.

http://www.deluxds.com | deluxds@yahoo.com
(803) 619-3725

Last Edited on October 06, 2023